Snapshot
- Consider the specialty of virtual care during the onboarding process for an efficient approach to virtual care delivery.
- Leverage the skill sets of specialty groups across all virtual care programs to optimize resources.
- Implement a dedicated leadership structure for virtual care to ensure consistency and flexibility in staffing.
- These strategies collectively create an efficient virtual care staffing model.
Overview
For the optimal efficiency in virtual care staffing models, there are three main components to consider.
Firstly, take into account the specialty of virtual care during the onboarding process. This involves creating consistent onboarding materials focusing on virtual interaction and equipping your staff with the necessary competencies for virtual care delivery, a markedly different approach from in-person care.
Secondly, leverage specialty practice skill sets across all virtual care programs. By employing a centralized virtual care team proficient in monitoring and remote assessment, you can efficiently utilize the skills of your specialty groups across all programs. This not only optimizes resources but also ensures the efficient functioning of your staffing model.
Lastly, having a dedicated leadership structure for virtual care is pivotal. This unified structure allows all virtual care programs to align, offering consistency in approach, training, and platform use. It further facilitates flexible staffing during the various peaks and valleys of other programs, ensuring optimal capacity at all times.
