OhMD Unveils Nia: A Game-Changer in Patient Communication
Slice of Healthcare Team
May 22, 2025
Key highlights
- OhMD launches Nia, a human-in-the-loop AI voice assistant at Twilio SIGNAL.
- Automates routine patient inquiries like scheduling and refills.
- Powered by Twilio’s ConversationRelay for real-time, scalable voice interactions.
- Escalates complex issues to practice staff for personal handling.
- Expected to handle 55 million interactions in 2025.
Notable Quotes
“ Nia exemplifies our vision to combine advanced AI with human interaction and empathy, drastically improving patient communication while reducing administrative burdens. ”
Ethan Bechtel, CEO at OhMD
“ OhMD is setting a new standard for AI-driven healthcare communication with innovations in conversational AI, backed by contextual data. ”
Andy O'Dower, VP of Product Voice & Video at Twilio
“ By automating over 60% of our routine patient calls, our team will be able to spend so much more time directly with our patients. ”
Larami Oliver, VP of Revenue Cycle at Heart and Vascular Care
Why This Matters
OhMD’s introduction of Nia marks a transformative step in healthcare communication, marrying AI efficiency with human empathy. Built on Twilio's robust platform, Nia empowers healthcare providers to streamline call volumes, reduce administrative load, and deliver more responsive and personalized care. As the industry faces increasing pressure to balance efficiency and patient satisfaction, Nia represents a scalable solution tailored for modern medical practices.
