Key Highlights
- Humana Inc. collaborates with DUOS to support Louisiana Veterans with chronic conditions through a new healthcare initiative.
- The program focuses on cultural responsiveness and personalized care, leveraging Medicare Advantage plans and Veterans’ benefits.
- Training by USAA ensures DUOS personal assistants are well-versed in military and Veteran culture, emphasizing comprehensive care.
Source: Business Wire
Notable Quotes
- “When healthcare professionals and systems are responsive to their patients’ cultural backgrounds…patients are more likely to receive appropriate care,” – Stephanie Muckey, Leader of Veteran Health Equity & Social Impact at Humana
- “This initiative is about breaking down barriers and unifying care,” – Karl Ulfers, CEO and Co-Founder at DUOS
- “The collaboration between USAA and Humana underlines our ongoing efforts to bring together different facets of care and support to positively impact the lives of our Veterans,” – Mary Forey, AVP of Product Management at USAA
SoHC's Take
The collaborative effort between Humana and DUOS, with support from USAA, marks a significant stride towards enhancing the healthcare experience for Veterans in Louisiana. By focusing on the unique challenges faced by Veterans with chronic conditions, this program not only aims to provide more personalized and accessible care but also acknowledges the importance of cultural competence in healthcare delivery. The inclusion of training by USAA for DUOS personal assistants further highlights the commitment to understanding and addressing the specific needs of the Veteran community, promising a comprehensive approach to healthcare that goes beyond traditional methods. This initiative stands as a testament to the potential impact of collaborative efforts in improving health outcomes for one of our most deserving populations.
