Key Highlights
- Unified patient-provider communication through Genesys Cloud and Epic Cheers integration.
- Data-driven insights enhance patient engagement and operational efficiency.
- Over 600 healthcare organizations and top US health systems leverage Genesys Cloud for better patient experiences.
Source: Business Wire
Notable Quotes
- “Genesys being part of the Epic Workshop is significant to our Front Door healthcare strategy, and we look forward to our customers benefiting from this synergy,” – Tom Eisenmann, Director of Access Technology and Experience at Henry Ford Health
- “The Genesys Cloud integration with Epic provides a flexible and scalable communication solution, allowing healthcare providers to stay ahead of the curve,” – Tara Mahoney, Vice President of the Global Healthcare Practice at Genesys
- “Through Epic’s collaboration with Genesys, health systems can improve the patient experience with insights from contact center interactions,” – Sam Seering, Product Manager of Cheers at Epic
SoHC's Take
This collaboration between Genesys and Epic marks a significant milestone in healthcare communications, promising to deliver enhanced patient journeys through integrated, AI-powered platforms. The focus on creating seamless, empathetic interactions across all channels reflects the growing importance of customer experience in healthcare. With over 600 organizations already benefiting from Genesys Cloud’s capabilities, the partnership with Epic’s Cheers program is set to further revolutionize patient-provider communications. The integration not only aims to improve patient outcomes and satisfaction but also addresses the pressing need for operational efficiency and data-driven decision-making among healthcare providers. As healthcare continues to evolve, the flexibility and scalability of such integrated solutions will be crucial in meeting the changing needs and expectations of patients.
