Snapshot
- The challenge of digital literacy in elderly care.
- The potential pitfalls of real-time screen feedback.
- Insights from patients and clinicians on feedback-induced anxiety.
- Casana’s unique approach to user feedback.
Overview
Olivia Lew delves into the challenges and solutions surrounding digital literacy for the elderly, focusing on the role of screens in user feedback.
1. The Challenge of Digital Literacy:
Investors and innovators often encounter the issue of digital literacy when developing solutions for the elderly. The ability to navigate and understand digital platforms can be a significant barrier for this demographic.
2. The Screen Feedback Conundrum:
A common feature in many digital solutions is the screen that provides real-time feedback to the user. However, feedback, especially when immediate, can be a double-edged sword.
3. Anxiety-Provoking Feedback:
Based on insights from patients and clinicians, it’s evident that real-time feedback can sometimes induce anxiety in elderly users. This revelation challenges the conventional wisdom of always providing immediate responses.
4. Casana’s Innovative Approach:
At Casana, the team explored the idea of reducing anxiety by eliminating the screen altogether. While the concept of a screen on a toilet seat might seem unconventional, it aligns with the goal of minimizing anxiety-inducing feedback.
