Key Highlights
- Virtual-first care model utilizes Clearstep’s AI for effective triage and navigation, directing patients to the most suitable care options within Tufts Medicine’s network.
- Hybrid care delivery offers a seamless transition from digital to in-person care, ensuring a comprehensive healthcare experience.
- Enterprise-wide engagement promises a frictionless patient experience with Clearstep’s technology across Tufts Medicine’s services within the next 12 months.
Source: PR Newswire
Notable Quotes
- “Tufts Medicine is leading the charge in creating new ways for patients to experience healthcare. Our goal is to meet patients where they are with a virtual-first approach and provide a seamless experience for patients across the New England region,” – Adeel Malik, CEO at Clearstep
- “We want to provide our current and future patients with the option of beginning their care journeys virtually and seamlessly, moving to coordinated in-person care when necessary,” – Emily Young, President at Tufts Medicine Integrated Network
SoHC's Take
This partnership between Clearstep and Tufts Medicine marks a significant advancement in healthcare delivery, emphasizing the importance of accessible, efficient, and patient-centered care. By leveraging Clearstep’s cutting-edge AI technology, this collaboration aims to streamline the care navigation process, enabling patients to receive the right care at the right place and time. The virtual-first approach, complemented by the option for in-person care, addresses the evolving needs of patients in the New England region and sets a new standard for healthcare systems nationwide.
This initiative not only aims to improve patient outcomes but also to enhance operational efficiency for healthcare providers. By integrating Clearstep’s solutions with Tufts Medicine’s existing systems, the partnership promises an improved user experience and cost efficiency, potentially transforming how care is accessed and delivered. As healthcare continues to embrace digital transformation, the Clearstep and Tufts Medicine collaboration serves as a beacon for other institutions, demonstrating the potential of technology to enhance care access and patient satisfaction.
