#5 – Bevey Miner, EVP Healthcare Strategy & Policy at Consensus Cloud Solutions

The Power of AI in Revolutionizing Healthcare Data

In this engaging episode, Missy Krasner hosts Bevey Miner, EVP Healthcare Strategy & Policy at Consensus Cloud Solutions. Together, they delve into the complexities of healthcare data, the transformative potential of AI, and the pressing need for industry-wide innovation.

The Challenge of Unstructured Data

Bevey explains how healthcare is overwhelmed by unstructured data—80% of it residing in faxes, PDFs, and images. Consensus Cloud Solutions is tackling this issue head-on with their intelligent data extraction tool. By combining generative AI with natural language processing (NLP), they transform raw, unstructured data into structured formats, enabling smoother workflows and better decision-making.

AI-Powered Workflow Enhancements

Consensus Cloud Solutions supports healthcare providers and payers by optimizing workflows such as prior authorizations and referrals. Their tools digitize and structure handwritten forms and demographic data, ensuring quick and accurate processing. For example, prior authorization forms—often completed manually—are now digitized, reducing administrative burden and expediting care delivery.

Gen AI and Clinical Decision-Making

The federal government’s shift from “Clinical Decision Support” to “Clinical Decision Intervention” highlights the growing role of generative AI in care. This evolution allows clinicians to integrate AI-assisted recommendations directly into their workflows. However, as Bevey notes, transparency and standardization are critical to fostering trust in these technologies.

Bridging the Digital Divide

Bevey emphasizes the “have and have-not” divide in healthcare, where smaller clinics and underserved facilities lack access to advanced technologies. She advocates for incremental transitions to structured data-sharing standards, like FHIR, while ensuring economically feasible solutions for underfunded providers.

What Lies Ahead

The buzz around generative AI is palpable, but the path to widespread adoption requires measured steps and a focus on ROI. As Bevey and Missy agree, achieving scalability and affordability will determine the success of these innovations.

From policy advocacy to technological breakthroughs, this episode offers valuable insights for stakeholders navigating the ever-evolving healthcare landscape.