Our Guest
- Nicole Bell, Chief Commercial Officer at Curai Health
In This Episode, We Discussed:
- Nicole Bell shares her career journey and her work at Curai Health.
- Curai Health’s AI-driven care model supports longitudinal primary care.
- Transitioning from machine learning to generative AI for patient intake and efficiency.
- Collaborations with Priority Health and Tufts Medicine to improve care access.
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Transforming Virtual Care: Nicole Bell’s Vision at Curai Health
In this episode of Healthcare AI in Review, host Missy Krasner interviews Nicole Bell, Chief Commercial Officer at Curai Health. They explore Nicole’s professional path, from pioneering projects at Amazon to her current role, where she drives commercial strategy for one of healthcare’s most innovative companies.
The Origin of Curai Health
Founded in 2017, Curai Health started as a direct-to-consumer urgent care service and expanded to provide longitudinal primary care by 2021. Its mission focuses on using AI to reduce administrative burdens and enhance patient care. Over the years, the company transitioned from traditional machine learning to cutting-edge generative AI, enabling more personalized and efficient healthcare delivery.
Generative AI: Streamlining Healthcare Delivery
Curai Health employs a chatbot powered by generative AI to handle patient intake, making interactions intuitive and efficient. Patients answer tailored questions through natural language, providing the necessary information for clinicians before consultations. This process significantly reduces administrative workload and enhances patient satisfaction, with 97% of users completing their intake independently.
Partnerships Driving Accessibility
Nicole highlights Curai’s impactful partnerships, such as with Priority Health, which sponsors free virtual visits for uninsured individuals in Michigan. Another notable collaboration is with Tufts Medicine, where Curai extends primary care access in Boston—a region facing severe shortages of primary care providers. These partnerships exemplify how Curai’s adaptable model addresses critical gaps in care access.
Shaping the Future of Virtual Care
As the healthcare industry evolves, Curai Health’s innovative approach combines automation with human oversight to deliver accessible, empathetic, and efficient care. Its AI-powered platform offers scalable solutions tailored to patients’ and providers’ needs, setting a high standard for virtual care experiences.
Nicole Bell’s work at Curai Health underscores how strategic innovation and collaboration can redefine the patient experience, paving the way for more inclusive and effective healthcare systems.
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