#4 – Kathy Driscoll, SVP & CNO at Humana

Introduction

In this episode of “Living Connected,” Dr. Arti Masturzo welcomes Kathy Driscoll, SVP and Chief Nursing Officer at Humana. They delve into the evolving landscape of nursing, the challenges faced by the profession, and the importance of fostering a sense of purpose and joy among nurses.

The Vital Role of Nurses in Healthcare

Kathy Driscoll emphasizes the indispensable role that nurses play in healthcare. “Nurses are always there,” she explains. They are the backbone of patient care, coordinating with various clinical professionals and often being the first to sense when something is amiss. Dr. Masturzo concurs, highlighting that while doctors are crucial, it is the nurses who deliver the majority of patient care.

Challenges in the Nursing Profession

The nursing profession is currently in a fragile state, according to Driscoll. Several factors contribute to this, including an aging population, an aging nursing workforce, and the lingering impacts of the COVID-19 pandemic. Burnout, workplace violence, and a disjointed healthcare experience further exacerbate the situation. Driscoll stresses the need for safe staffing policies and better support for nurses to navigate these challenges.

AI and Technology in Nursing

The conversation shifts to the role of AI and technology in nursing. While AI can help reduce administrative burdens and improve documentation accuracy, it is crucial to involve nurses in the development and implementation of these technologies. Driscoll highlights the importance of balancing evidence-based practice with clinical judgment and ensuring that technology aids rather than alienates healthcare professionals.

Fostering Purpose and Joy in Nursing

Bringing purpose and joy back into nursing is a key focus for Driscoll. She believes that listening to nurses and creating opportunities for them to feel heard and valued is essential. Shared governance councils, peer recognition programs, and leadership development initiatives are some of the strategies employed at Humana to support and engage nurses.

Leadership Development in Nursing

Driscoll emphasizes the importance of leadership development for nurses. Many nurses transition into leadership roles without adequate preparation, leading to burnout and disengagement. Humana offers various leadership development programs tailored to the unique needs of clinicians, helping them navigate the complexities of healthcare leadership and fostering a positive work environment.

Conclusion

The episode wraps up with a discussion on the importance of human connection in healthcare. Dr. Masturzo and Driscoll reflect on their personal experiences and the impact of a supportive and joyful work environment on patient care. Driscoll also shares about Tim Duke, a former HR partner who played a significant role in her professional journey.

Final Thoughts

In a world where healthcare is becoming increasingly complex, the role of nurses remains paramount. Kathy Driscoll’s insights provide a valuable perspective on how to navigate the current challenges and create a supportive and fulfilling environment for nurses. By focusing on leadership development, leveraging technology wisely, and fostering a sense of purpose and joy, we can ensure a brighter future for the nursing profession.