CHLA & Vital Launch AI-Powered Patient Experience App

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Key Highlights

  • Children’s Hospital Los Angeles (CHLA) partners with Vital to launch the “MyVisit” app, providing clarity and transparency in emergency care.
  • The app delivers real-time updates on wait times, labs, imaging results, and progress towards discharge, accessible via a secure web-based interface without the need for app downloads.
  • Multi-language support, including English and Spanish, ensures accessibility for diverse patient families, enhancing the overall emergency department visit experience.

Source: Business Wire

Notable Quote

  • “Children’s Hospital Los Angeles is committed to creating a compassionate and welcoming healing environment, and we recognize the value in bringing personalized, innovative digital tools to enhance the patient family experience.” – Omkar Kulkarni, Vice President & Chief Digital and Transformation Officer at CHLA

SoHC's Take

The partnership between CHLA and Vital represents a significant step forward in the digital transformation of patient care. By harnessing the power of AI, the “MyVisit” app promises to revolutionize the emergency department experience, offering unparalleled clarity and support to families during stressful times. This initiative not only showcases the potential of digital health solutions to improve patient outcomes and satisfaction but also sets a new standard for hospitals nationwide in leveraging technology to meet the evolving needs of patients and caregivers. With its commitment to innovation and patient-centered care, CHLA continues to lead by example in the healthcare industry.

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