#9 – Andrew Smith, CEO at The Association of Dental Support Organizations (ADSO)

Overview of ADSO’s Role in the Dental Industry

Andrew Smith, CEO of the Association of Dental Support Organizations (ADSO), shares the organization’s mission: advocating for DSOs through public policy, workforce support, and fostering industry connections. As a key player in the dental sector, the ADSO aims to advance the interests of Dental Support Organizations by addressing issues like workforce shortages, licensure portability, and policy changes that impact the entire dental ecosystem.

Support for New Dentists: Why DSOs are an Attractive Choice

A significant portion of new dental graduates now opt to join DSOs rather than opening independent practices. Andrew Smith explains that DSOs offer robust support systems, including mentorship programs and access to continuing education. This allows new dentists to focus on their clinical skills without the immediate burden of managing a practice. For many, the appeal lies in gaining valuable experience and clinical autonomy while avoiding the challenges of business operations and high startup costs.

Navigating Regulatory Challenges: ADSO’s Efforts in Policy Advocacy

One of the major hurdles DSOs face is the state-specific nature of dental licensure, which can limit mobility for providers. ADSO has been advocating for licensure portability, making it easier for dentists and hygienists to practice in multiple states. Additionally, the organization is working on insurance reform, including improving the dental loss ratio to ensure patients maximize their insurance benefits. By addressing these issues, ADSO aims to increase access to care, especially in underserved areas with critical dental shortages.

The Role of Technology in the Future of DSOs

Smith emphasizes the importance of incorporating new technologies like artificial intelligence (AI) and diagnostics into dental practice. AI aids in patient education, helping them understand the necessity of certain treatments, while diagnostics like salivary testing provide insights into broader health conditions. Additionally, DSOs are streamlining operations with tech innovations like online booking systems, which enhance the patient experience. These advancements ensure DSOs can meet the expectations of both patients and providers, offering modern, efficient care.

Cost, Care, and Consumer Expectations

ADSO is focused on making dental care more affordable and accessible, partly by working with DSOs to accept more insurance plans. Smith highlights that DSOs’ embrace of insurance, including Medicaid and Medicare Advantage, helps reduce out-of-pocket costs for patients. With a growing emphasis on convenience and a seamless patient experience, DSOs strive to deliver high-quality care that aligns with modern consumer demands. As more patients value ease of access and technological integration, DSOs are well-positioned to meet those needs.

Looking Ahead: The Evolving Role of DSOs in Dentistry

As the dental industry continues to evolve, Smith believes that DSOs will play a crucial role in shaping the future of dental care. With a growing number of dental students choosing this career path, the DSO model offers a sustainable way to meet patient demand while supporting the professional needs of new dentists. The industry’s focus on technology, policy advocacy, and patient-centric care promises a dynamic future where DSOs are central to improving dental care accessibility and outcomes.

ADSO’s commitment to addressing regulatory challenges and promoting technological integration positions it as a leading voice in the dental industry. Through Andrew Smith’s leadership, the organization is helping to shape a future where dental care is more accessible, affordable, and aligned with the expectations of a new generation of both patients and providers.