Episode Details
In this episode Jocelyn Levin, Senior Customer Success Manager at H1 joins to discuss her thoughts on customer support & success for Pharma and Life Science companies
Listen to discover:
- Levin’s background & journey at H1
- How Levin defines customer success & how this translates through different environments such as B2B, health tech, and health start-ups
- One of the biggest challenges her clients face when utilizing life science data platforms
- What Levin considers the differences between customer success, experience, and support
- Why customer success is important and why it’s important to share the successes with a broader market
- Why is a defined strategy & collaboration important to building a CS team
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