Digital Health Solutions - Episode Details
What you’ll get out of this episode:
- Hilary Hatch’s Role: As Phreesia’s Chief Clinical Officer, Hilary Hatch leverages her background in clinical psychology to enhance patient readiness and engagement.
- Digital Check-In Solutions: Phreesia is renowned for its digital check-in systems, facilitating over 150 million patient visits per year, streamlining the check-in process, and preparing patients for their healthcare appointments.
- Impact of COVID-19: Hatch notes significant setbacks in preventive care due to the pandemic, emphasizing the need for efficient healthcare strategies to manage patient care post-COVID.
- Innovative Patient Care Tools: Phreesia utilizes technology such as personalized messaging and the patient activation measure to improve health outcomes and streamline care.
- Focus on Medication Adherence: A new initiative by Phreesia aims to ensure patients follow through with prescriptions, addressing barriers such as cost and awareness.
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Read About Digital Health Solutions
About Hilary Hatch and Phreesia
Hilary Hatch serves as the Chief Clinical Officer at Phreesia, a company dedicated to improving patient engagement and streamlining administrative processes in healthcare through digital solutions. With a professional background in clinical psychology, Hatch brings a unique perspective to patient care, focusing on meeting patients where they are and training them to engage actively in their health management.
Digital Innovation in Patient Check-In
Phreesia has revolutionized the way patients check in for their doctor’s appointments. Their digital check-in solution allows patients to handle administrative tasks such as filling out demographic information, paying co-pays, and receiving reminders for preventive care like vaccinations and screenings. This process ensures patients are fully prepared before they see their healthcare provider, enhancing the efficiency of the visit.
Adapting Patient Care in Post-COVID Era
The COVID-19 pandemic caused widespread disruptions in preventive healthcare services, leading to delays in vaccinations and screenings. Hilary Hatch discusses how Phreesia has responded to these challenges by implementing technologies that help catch patients up on their healthcare needs. The company’s use of targeted messaging and screening reminders plays a crucial role in recovering from the pandemic’s effects on preventive care.
Phreesia’s Approach to Medication Adherence
One of the newest challenges Phreesia is tackling is medication adherence. Hatch explains that many patients do not pick up their prescriptions, a significant barrier to effective treatment. Phreesia’s innovative approach simulates a follow-up call to remind patients to pick up and take their medications, addressing reasons for non-compliance such as cost or lack of symptoms, and connecting them to assistance programs if necessary.
The Future of Patient Engagement
Looking forward, Hilary Hatch is excited about the integration of various strategies to activate patients and support healthcare organizations. By combining technology with a deep understanding of patient needs, Phreesia aims to enhance the operational success of healthcare providers and improve patient outcomes through better engagement and preparedness.
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