#40 – Andrew Lockhart, Co-Founder and CEO at Fathom

An Engaging Dialogue with Fathom’s CEO, Andrew Lockhart

In their engaging conversation with Andrew Lockhart, CEO of Fathom, Taya Gordon and Kem Tolliver explore the evolving landscape of medical coding and the significant role that artificial intelligence (AI) plays in shaping its future.

The Interplay Between AI and Human Roles in Medical Coding

One concern that arises whenever new technology emerges is whether it will replace human roles entirely. Gordon addresses this by sharing her experiences speaking with organizations that utilize AI in coding. She highlights that, contrary to initial fears, AI has not replaced coders but rather empowered them to overcome staffing shortages. Lockhart concurs, mentioning the shortage of coders due to an aging workforce and the absence of sufficient new coders entering the field. He emphasizes that coders have ample opportunities as AI takes over routine tasks, allowing them to work at the top of their credentials and focus on challenging and interesting encounters.

AI Optimization of Workflows and Potential Predictive Insights

Tolliver, drawing from her own experience as a coder, supports the notion that AI positively impacts medical coding by optimizing workflows and allowing coders to utilize their expertise effectively. Additionally, she discusses the potential of AI in providing predictive insights for coding audits and chart reviews, leading to improved business decisions and enhanced documentation practices.

The Future of AI in Medical Coding and Real-Time Decision Making

Lockhart agrees, highlighting that AI not only streamlines routine tasks but also provides valuable analysis and insights. He envisions a future where AI-powered tools can answer complex questions, support physicians in real-time decision-making, and even serve as autonomous scribes, documenting patient encounters seamlessly.

AI’s Role in Employee Retention and Job Satisfaction

The conversation touches on the significance of AI in employee retention and satisfaction. By leveraging AI as a valuable resource, clinics and facilities can attract and retain talent, as coders and other professionals experience increased job satisfaction by focusing on more meaningful and intellectually stimulating work.

Embracing AI Tools for Competitive Advantage

Throughout the discussion, Lockhart emphasizes the importance of exploring and familiarizing oneself with AI tools. He encourages professionals to embrace AI and leverage its capabilities to differentiate themselves in the job market or as employers. By playing with AI tools and unlocking their potential, individuals can innovate and maximize their efficiency in healthcare settings.

With the promise of AI technology transforming medical coding, Revdivers are encouraged to stay engaged, adapt to new technologies, and continue diving into the ever-evolving revenue cycle landscape.