In this episode we discuss:
In this episode you’ll learn about:
- Kevin’s Background
- The vision of DispatchHealth
- Rapid growth of the home care industry.
- Challenges to deliver care at home
- What’s next for DispatchHealth?
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Introduction: Welcoming Kevin to the Slice of Healthcare Podcast
In a lively and engaging episode of the Slice of Healthcare podcast, host Jared S. Taylor sat down with Kevin Riddleberger, the co-founder and chief strategy officer of Dispatch Health. The two delved into the exciting world of healthcare delivery within the home, discussing Kevin’s background, the evolution of Dispatch Health, and the future of care in the home.
Kevin’s Background: Bridging Healthcare and Technology
Kevin began by sharing his journey from clinician to tech entrepreneur. His experience in patient care, coupled with business education and a stint at the mobile app company iTriage, fueled his passion for leveraging technology to enhance patient experiences. This led to the inception of Dispatch Health in 2013.
Dispatch Health’s Vision: A System of Care Inside the Home
Dispatch Health’s mission is to offer tech-enabled services not only as emergency substitutes but also as a full system of care within the home. They’ve scaled their services across 50+ markets and 30 states, reaching a milestone of treating a million patients.
Their holistic approach includes pre-hospital care, hospital substitution, and post-acute services. The company has even expanded into portable imaging, offering x-ray and ultrasound services inside the home.
The Exciting Growth of Care in the Home Industry
Kevin and Jared touched on the momentum in the home healthcare industry, especially over the past one to three years. The trend towards receiving healthcare at home is being driven by consumer demand and the potential for reducing waste in the healthcare system.
Noting that care in the home is now considered a “sexy space,” they also emphasized its role in achieving healthcare’s triple aim: lower cost of care, better clinical outcomes, and an improved patient experience.
Challenges in Care Delivery at Home
Despite the momentum, Kevin acknowledged existing challenges such as the need for more favorable payment models, workforce shortages, and the early stage of value-based care. These hurdles must be overcome to fully realize the vision of care in the home.
What’s Next for Dispatch Health
Kevin expressed excitement about Dispatch Health’s future, including the recent launch of their hospital home program in Tampa and the ongoing efforts to provide more value in existing markets. Technology will play a vital role in streamlining healthcare logistics, ensuring efficient care delivery.
Conclusion: An Inspiring Conversation on Healthcare’s Future
Jared’s conversation with Kevin provided an enlightening look into the future of healthcare. The innovations, challenges, and opportunities discussed offer a glimpse into a world where healthcare is not confined to hospitals but can be efficiently and effectively delivered in the comfort of one’s home.
As care in the home continues to evolve, Dispatch Health’s dedication to technology and patient-centric care promises to be at the forefront of this transformation. The conversation ended with an invitation for Kevin to return, a testament to the importance and interest in this dynamic and rapidly growing field.
