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Episode Details
Our guest: Patty Hayward, VP of Strategy at Talkdesk
In this episode, we discussed
- Her background
- TalkDesk’s role in healthcare
- How the pandemic and the acceleration of digital transformation in healthcare has it affected the relationship between payers and their members
- How technology, specifically AI, can help solidify the member experience
- What some of the specific ways that payers are improving their customer service prowess
This episode was recorded in January 2022.
WORD FROM OUR SPONSORS:
Our sponsors for this episode are BlocHealth, Curation Health, ChenMed & MediTelecare.
BlocHealth is building the ecosystem of services and solutions to power the future of healthcare. For more information, please go to www.blochealth.com and be sure to follow BlocHealth on social media – @blochealth
“Curation Health’s advanced clinical decision support platform seamlessly integrates into the electronic health record and leverages more than 750 proven clinical and quality rules. With this intelligent point-of-care platform, you can power a scalable risk adjustment process and amplify quality program performance.” For more information, please go to www.curationhealthcare.com and be sure to follow Curation Health on social media – @curationhealth
“ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.” For more information, please go to www.chenmed.com and be sure to follow ChenMed on social media – @chenmed
“MediTelecare provides behavioral telemedicine services to residents of skilled nursing and assisted living facilities, using state-of-the-art telehealth technology. For more information”, please go to www.meditelecare.com and be sure to follow Meditelecare on social media – @meditelecare
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