Episode Details: Dental Financial Solutions
What you’ll get out of this episode:
- From Clinician to Innovator: Miles Beckett’s journey from medicine to media and back to healthcare, leading to Flossy’s creation.
- AI-Powered Dental Receptionist: Flossy’s AI, Fiona, handles scheduling, patient inquiries, and practice management.
- Impact on Small Practices: AI levels the playing field, providing solo dentists with enterprise-level support.
- Future of AI in Dentistry: Automation in insurance verification, business intelligence, and mobile dentistry is on the horizon.
- Expanding Beyond Dentistry: Lessons from Flossy’s AI implementation could reshape primary care and specialty clinics.
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Read About Dental Financial Solutions
A Vision for Smarter Dental Care
Miles Beckett, CEO and Co-Founder of Flossy, has had a unique journey—starting as a clinician, making waves on YouTube, and ultimately returning to healthcare to tackle inefficiencies. After selling his credentialing SaaS business, he identified major gaps in dental practice management, particularly in staffing shortages and administrative burdens.
Meet Fiona: The AI Receptionist Revolutionizing Dental Offices
One of Flossy’s standout innovations is Fiona, an AI-powered voice agent designed to serve as an intelligent receptionist. Fiona handles incoming calls, schedules appointments, answers patient inquiries, and even provides clinical information. With dental practices missing up to 50% of incoming calls, Fiona ensures no patient is left waiting.
Practices utilizing Fiona have seen:
- 100% call coverage, including after-hours service.
- Increased patient bookings and streamlined appointment rescheduling.
- A smoother front-office workflow, allowing staff to focus on in-office interactions.
Leveling the Playing Field for Smaller Practices
While larger dental service organizations (DSOs) may have call centers, solo practitioners often struggle with limited resources. Flossy’s AI levels the playing field by offering enterprise-level support at a fraction of the cost. Beyond Fiona, Flossy is developing AI agents to handle insurance verification, business intelligence, and even claim disputes.
The Future of AI in Dental and Healthcare
Looking ahead, Beckett envisions a dental industry where AI assists with nearly every non-clinical function, allowing clinicians to focus on patient care. He sees potential in mobile dentistry, where AI-powered teams provide care at workplaces, schools, and underserved communities.
Beyond dentistry, the AI advancements at Flossy could extend to primary care and specialty clinics, streamlining operations and improving patient experience.
Final Thoughts
Flossy’s AI solutions, led by Fiona, are revolutionizing how dental practices operate. With technology advancing at a rapid pace, it’s only a matter of time before AI-driven automation becomes the norm in healthcare administration.
WORD FROM OUR SPONSORS:
Our sponsors for this episode is Milestone Scientific
Milestone Scientific is committed to advancing the science of computer-controlled drug delivery systems that offer significant efficiency and patient comfort gains for the medical and dentistry fields. For more information, please go to www.milestonescientific.com & follow Milestone Scientific on social media – @MilestoneScientific
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