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Hosted by: Sam Lippolis
“You lose a lot of body cues and just kind of nonverbal cues, even on video…so [digital empathy] is just about being intentional.”
In this episode, our guest is Dr. Matthew Sakumoto, an internal medicine physician with experience in online and in-person practice. He is currently a virtual care primary doctor out of San Francisco through the Sutter Health System. Dr. Sakumoto also does a lot of clinical informatics work with EPIC, but also making connections happen between ER docs and patients.
What was discussed:
- His background
- The biggest difference with virtual or virtual-first care
- What digital empathy means to him
- If he could fix 1 thing in healthcare, what would it be?
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